Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our customer help staff is qualified to speedily take care of all of our hosting plans customers’ issues and help inquiries. Via our ticketing system, it’s possible to fill in your inquiry and a support team fellow member is going to go back to to you in only maximum 1 hour. Basically, practice has revealed that the usual reaction period is Twenty minutes.

  • Top quality support service
  • A Top–quality Support Service

  • You could write to us 24x7x365 with any concern you have got associated with Engehost’s solutions. We have now specialists working continuously to give instructions when necessary. You can use the ticket system or drop an e–mail at any time, or grab the phone or use the live chat through business hours.

  • Intuitive help center
  • An Intuitive Help Section

  • We have incorporated a substantial education base into the Control Panel to help you receive very helpful step by step guidelines at any time. Each area of the Control Panel has its own contextual support area showcasing a group of how–to posts. We have also prepared video clips to ensure that you get a superior visual representation of the way in which to execute any given activity.