Tech Support Channels
A One–Hour Response Time Guarantee
Each support request you submit to us will be attended to within maximum one hour. In case your support ticket or e–mail requires additional assistance from an admin, we will forward it and leave a comment to inform you that your matter is being examined. If you take advantage of our Optional Admin Services package, all of the server administration tasks included there will be executed at a time of your liking.
A Premium–Quality Tech Support Service
- We will be available to you 24–7 to respond to any inquiries that you may have connected with our Website Control Panel and any of the applications that we have pre–installed for you on the dedicated server. In case you also need support handling server management tasks, you can examine our Optional Admin Services package, which includes backup hard disk drive space, Operating System updates every week, server monitoring and restarting services, plus installation and troubleshooting services.
A User–Friendly Help Area
Each dedicated web hosting plan includes our cost–free Website Control Panel, which features a comprehensive knowledge base and a selection of step–by–step video tutorials. Whenever you need assistance while working with the Website Control Panel, just click on the Videos or Help buttons located in the top right corner.