Though this isn't the keyfactor for you to distinguish a reliable hosting provider from a bad one and a reseller from a real supplier, the option to call and talk to a live person is a sign that you are not working with a one-person service provider and that you'll be able to get in touch with somebody every time you need help. The telephone support for hosting services may range from basic to experienced, thus the issues that can be resolved with a phone call differ depending on the company. Generally, these matters are simpler and include billing or 1st level tech issues because more difficult matters usually require a support ticket where both you and the administrators can track the proceedings with a specific situation. Nonetheless, the option to call your provider will save you considerable time and efforts for the multitude of small issues which will eventually appear at the time you manage your website hosting account.

Phone Support in Hosting

We know that the option to talk to a live representative is very important, so we have three support lines globally (UK, USA and Australia) and you can contact us over the phone for 14 hours a day. If you consider buying one of our hosting plans, for instance, you'll be able to give us a call and find more about our solutions before you order in order to ensure that we cover all system requirements for your sites. Following your order, you can get in touch with us about all of the sales and / or billing issues you may have, or get any general or basic technical information that you need. We have tried to find the perfect balance between telephone and ticket support, so for strictly technical issues you can use the ticketing system, which will make it easier to monitor the communication together with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there will always be somebody to help you if you have any queries about the semi-dedicated server plans that we offer. Whether you need to find out more about the packages, you have some billing issue or some general problem, you can give us a call. Despite the fact that some more complex matters may require a support ticket in order to give time to our technical support team to investigate, we'll assist you with a lot of tech questions on the phone as well, saving you time and efforts. Since we have data centers on three continents - in the United states of America, the UK and Australia, we have local phone lines in all of these countries as well. If you are in a different country, we also have an international number where you can reach us.