Phone Support in Hosting
We know that the option to talk to a live representative is very important, so we have three support lines globally (UK, USA and Australia) and you can contact us over the phone for 14 hours a day. If you consider buying one of our hosting plans, for instance, you'll be able to give us a call and find more about our solutions before you order in order to ensure that we cover all system requirements for your sites. Following your order, you can get in touch with us about all of the sales and / or billing issues you may have, or get any general or basic technical information that you need. We have tried to find the perfect balance between telephone and ticket support, so for strictly technical issues you can use the ticketing system, which will make it easier to monitor the communication together with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there will always be somebody to help you if you have any queries about the semi-dedicated server plans that we offer. Whether you need to find out more about the packages, you have some billing issue or some general problem, you can give us a call. Despite the fact that some more complex matters may require a support ticket in order to give time to our technical support team to investigate, we'll assist you with a lot of tech questions on the phone as well, saving you time and efforts. Since we have data centers on three continents - in the United states of America, the UK and Australia, we have local phone lines in all of these countries as well. If you are in a different country, we also have an international number where you can reach us.