If you ever have any queries with regard to your hosting plan or you face a problem with your websites, you will need to contact the web hosting company’s tech support team. It may not make a difference how quickly they’ll answer if you have an enquiry of a general nature, but a problem such as a failed software app update, for instance, may result in your website becoming broken or inaccessible on the Internet. And the longer you have to wait for the support team to lend you a hand, the longer the site will be inoperative. If you offer services or goods online, any outage will affect your website in an unfavorable way and you may lose current or potential clients. A lot of web hosting providers, particularly resellers, answer support tickets and e-mails within twenty four hours, but in the Internet space that’s far too long, since customers will scarcely ever go back to a site that is not functioning properly for a lengthy period of time.

One-Hour Response Guarantee in Hosting

With a hosting from our company, you can forget about waiting around for hours and hours, or even a whole day, to receive a reply to an email or a tech support ticket. Regardless of when you contact us, we’ll lend you a helping hand within less than an hour with any sales or technical enquiries that you might have. As a matter of fact, our actual reaction time rarely exceeds twenty-thirty minutes. As we are at your service 24x7x365, you’ll always obtain assistance in a timely fashion and we are aware of precisely how vital this is in the online world. As soon as you contact us, we will respond to your questions. In case you encounter any technical difficulty, we’ll deal with it for you, or we’ll provide you with all the required information if there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take advantage of our ultra-fast support service. You will obtain an answer to any trouble ticket submitted via the hosting Control Panel or e-mail sent to our customer and technical support staff in less than 60 minutes. The response time is guaranteed and it’s valid regardless of the issue – technical or billing. It often takes significantly less time to examine and fix a problem. We will provide you with more info if the solution entails something that needs to be done on your end. If you contact us during holidays or weekends, the response time will be the same and since our support team is on duty 24/7, you will obtain instant help for any technical, billing or general issue irrespective of the hour.