A ticketing system is the most widely used medium of correspondence that hosting companies offer to their clients. It’s typically part of the billing account and is the easiest way to deal with a problem that requires some time to examine or that needs to be forwarded to a server admin. Thus, all comments added by either side will be stored in the same place in the event that somebody else needs to work on the issue in question and the info in the ticket will be accessible to all parties. The drawback of using a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which means that you’ll have to log in and out of at least 2 accounts in order to carry out a specific procedure or to reach the hosting company’s customer care team. If you desire to manage a couple of domain names and each one of them is hosted in its very own account, you’ll have to use an even larger number of accounts at the same time. Moreover, it may take a substantial period of time for the provider to respond to your ticket.

Integrated Ticketing System in Hosting

Our hosting plans include an integrated support ticket system, which is an indivisible part of our custom-developed Hepsia Control Panel. As opposed to other comparable tools, Hepsia permits you to manage everything related to the web hosting service itself in one and the same place – payments, website files, e-mails, tickets, etc., avoiding the necessity to use different admin interfaces. In case you have any technical or pre-sales questions or any difficulties, you can post a ticket with a few mouse clicks without ever leaving your Control Panel. During the process, you can choose a category and our system will present you with a number of articles, which will supply you with additional information and which may help you resolve any particular issue even before you actually submit a ticket. We guarantee a response time of no more than 60 minutes, even if it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we are using is integrated into the Hepsia Control Panel, which we have developed for our semi-dedicated plans, so you will not need a different support platform to contact our customer support team – you can do it on the spot in the event that you stumble upon a predicament. Sending a new ticket requires a couple of clicks of the mouse and finding an older one is equally easy. With our clever search option, you can swiftly find any ticket that you have already sent. You can open a ticket whenever you wish since our client service staff representatives are at your service 365 days a year and answer within the hour, even though it rarely takes this much to receive a response. With Hepsia, you’ll have everything in a single place and you can forget about the need to use two or more platforms to resolve a simple problem.