Being able to communicate with your hosting supplier whenever you have any questions or experience any troubles is quite important and how quickly they will answer back and react is essential, in particular when your site is business-oriented, as more downtime can often mean losing prospective customers. The support solutions are, in addition one way to distinguish actual providers from resellers. The second typically reply only to email messages or support tickets and you may have to wait for a whole day or longer so as to get a response. In case the trouble needs several responses, you could end up losing several days in order to get a problem resolved. When you use an authentic and reliable website hosting provider, you'll be in a position to connect with the support team anytime and get a quick reply whatever the issue or the question is - pre-sales, customer or tech one.

24/7 Customer Support in Hosting

The customer and tech support services for all our hosting plans are twenty-four-seven, thus you can forget about waiting for a couple of days so as to get assistance. If you are not our client yet, you can give us a call, chat with a representative or send an email. If you currently have an account, you are able to open a support ticket on top of the other three ways of contact. You're able to select the best way to contact us depending on where you are or what kind of device you use. We can help you for more or less any webhosting-related question that you have or issue that you could experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you could open a ticket, but even in such a case the max reply time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you pick, you will be able to reap the benefits of our 24/7 technical support services even on public holidays. Your web sites will be available at all times and so will we. With a number of connection options, you'll be able to choose the most convenient approach to get in touch with us and find out about our solutions if you do not have an account yet, or request support in case you're already one of our customers. You'll be able to phone us, start a chat with a live agent, send an e-mail or open a ticket from the Help section of the Hepsia hosting Control Panel. The last two options have a one-hour answer time guarantee, though it rarely takes over 20 minutes to get assistance regardless of the nature of the trouble. With our customer and tech support services, we will be there for you whenever you need us, not several days afterwards.

24/7 Customer Support in Dedicated Servers

When you buy a dedicated server through us, you'll be able to get in touch with us at any time using different channels and the maximum time that you will need to wait for a reply is approximately 1 hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is available 24/7 no matter if it's a holiday or a weekend and we can support you with anything related to the applications which are pre-installed on your server. To get in touch with us about a technical issue, you can open a ticket through the Help section of your billing Control Panel or you could send us an email. If you have any basic questions or you would like to find out about our website hosting services before you order, you may also employ our live chat or you can call one of the local phone numbers that we have in various countries around the world. In the event that you need support for third-party software that you can't set up or operate efficiently, you are able to add the Managed Services upgrade to your current package and our sysadmins will assist you.